In October, the IAM/Boeing Quality Through Training Program (QTTP) delivered computer support personnel directly to the 737 and 757 shop floor in Renton to help members with their computer needs. This unique service resulted from input received through the QTTP Skill Center Advisory Committee, which is comprised of shop floor and management employees charged with addressing training concerns of our members.

This on-site, shop floor tutoring helps our members better utilize the computer applications they need to do their job without ever having to leave their work area to attend a special class. This convenient support service becomes even more important when management insists they can't release people to go to classes because of production schedules, even though everyone admits that computer skills are a key training need. When you factor in the mandatory overtime many members are working, this shop floor service is even more critical.

QTTP Instructor Joe Steiling and QTTP Program Manager Gary Cotton are providing the initial training support for both first and second shift. Placards with cell phone contact numbers and coverage schedules are located on the area computer workstations throughout the factory - making it easy for members to get ahold of the instructors. In addition, the instructors have also been attending crew meetings to alert members to the service and encourage individuals to use this new service. Questions range from how to reset a password to setting up e-mail accounts to accessing and using the various computer programs required to perform his/her job.

The initial response has been very positive and kept the instructors busy answering questions and providing assistance.

Dave Sacksteder is one of our members who has already utilized the shop floor instructors on several occasions. Dave noted, "When I worked in Everett, I took a three or four-hour class, which was good training. However, sometimes in a class you don't feel you can ask a question because it will hold others up. This service ensures your individual needs are addressed and is much more helpful. I didn't have to leave the floor and was still available if a question came up about my work."

Eventually this program will expand to include all areas of Renton operations on first and second shift.

QTTP Program Manager Tom Lux who has been instrumental in this, added, "This computer support initiative shows the value of our Skill Center Advisory Committees. People on the shop floor know the training needs of their area and can come up with some creative solutions to address those needs. We would like to work with more areas to establish Advisory Committees."